Free shipping for orders over €100




How do I search for a product?

You can search for a product on our site by browsing the catalogue. The catalog is divided into categories for each of which you will be offered a list of the relevant products. By selecting one of the products you will view a detailed product sheet containing one or more enlargeable images, price, description, technical information on the features, colors and quantities available.

How do I add a product to the cart?

From the product sheet, choose the quantity, size and click on the "Add to Cart" button

How can I be sure that I have completed the order correctly?

You will be shown a message letting you know that your order has been successfully placed. In the following hours, you will receive an email confirming that your order has been processed. If you are registered you will also be able to access your personal area and check the status of all your orders.

What payment methods are accepted?

On our site you can choose to pay with different payment methods. You can choose the one that suits you best, between:

  • PayPal account
  • Credit cards
  • Bank transfer

Is it safe to use a credit card on your site?

Purchasing with a credit card on our site is safe because the card data is managed by the PayPal and Shopify Payments circuit, payment systems recognized as the most secure among those currently available on the market.

Why was my credit card declined?

Your card may be rejected mainly for the following reasons:

  • the data requested for payment do not coincide with your card data
  • you have not activated your security code (some credit cards in fact require an additional security code, provided by the bank, to be entered to confirm the payment)
  • your card limit has been exceeded
  • it is possible that you have exceeded your credit limit for the period or that your card has expired
  • If you suspect there are other problems, we recommend contacting your card provider

Where can I check the status of my orders?

By accessing your personal area using the username (email) and password selected during registration.

Can I pay with discount codes?

Of course, you can also pay using Discount Codes or Coupons that are valid and provided by our site. If you have a Discount Code or Coupon, enter the alphanumeric string in the appropriate field in the summary screen of your order and the amount will update automatically.

Do the prices on the site include VAT?

Yes, the prices on the shop include VAT, where applicable.

What are the terms and conditions of sale?

You can find all the conditions of sale of our shop on the Conditions of sale page.


Which courier do you ship with?

The courier may vary based on the delivery destination of the order. Shipping methods are as follows:

Italy and EU states deliver in 2-3 working days.

Extra EU delivery in 3-4 working days.

What are the shipping costs?

Shipping costs vary depending on the destination and quantity of goods purchased and are in any case clearly highlighted dynamically during the purchase process and then in the order summary.

Can I cancel an order?

The order can be canceled until our warehouse has started the fulfillment procedure, which will be notified to you via email. If the shipment has already been processed, you can make a return within 14 working days from the day of receipt of the ordered items.

The right of withdrawal can be communicated within the period indicated above, via e-mail:

How can I return my order?

The Customer has a right of withdrawal which he can exercise, without having to justify the reasons, within a period of 14 working days to
starting from the day of receipt of the ordered items.

The right of withdrawal can be communicated within the period indicated above, via e-mail:

Shipping costs for returning the goods are the responsibility of the user. So that the right of withdrawal can be
exercised, the items must be returned intact and in perfect condition, in their original packaging (closed and sealed with shipping tape) and addressed to:

AKU Italy
Via Schiavonesca Priula, 65

31044 Montebelluna (TV), Italy

The collection by the courier will take place by agreement with AKU.

The refund of the invoiced price of the returned items will be made by crediting the Customer's bank account within 30 days of
receipt of the return. Items returned incomplete, worn, damaged or soiled for reasons attributable to the Customer will not be accepted
refunded and will not, under any circumstances, give rise to the recognition of a
credit equal to the price of the item initially ordered.

Can I replace a product?

Unfortunately, at the moment we do not manage size changes. You can replace a product by returning it and placing a new order on the site.


How can I request the product warranty?

AKU provides a warranty on the product in the event that there is a manufacturing or material defect and within a maximum of two years from the date of purchase.

For e-commerce customers

If you believe that an AKU shoe has a quality defect, please fill out the form on the CONTACTS page indicating the order number and attaching a photo of the product. In the event that the quality office finds a production defect, AKU will collect the product free of charge and arrange for repair/replacement. If the product has been used, be sure to clean it properly before collecting it. In the event that a product is dirty, it will be returned to the sender without any quality checks and possible repairs.

For buyers of an AKU product from the sales network

If you believe that an AKU shoe has a quality defect, you are asked to take it to the retailer where the purchase was made for inspection, together with proof of the purchase itself (receipt, order receipt, etc.). The retailer will provide support and possibly request intervention from AKU to repair or replace the product.

We thank you in advance for your cooperation.

We would also like to remind you that manufacturing defects include, for example, (detachments of
sole or other components, breakage of hooks or various metal parts, unstitching between the various components of the shoe, etc.).

We bring to your attention the list below with the cases that the guarantee does not cover:

all shoe problems due to wear and tear on the shoe

damage due to improper use (such as: contact with chemical substances, damage caused by animals, exposure to heat sources)

products that have undergone processing by companies other than AKU or not expressly authorized in writing by AKU itself

products that have not been cared for and maintained as per AKU instructions


What is the shop's Privacy Policy?

You can view our Privacy Policy here Privacy Policy .

Where can I change my registration details?

By accessing your personal area using the username (email) and password selected during registration.

I don't remember the password to access the site, what can I do?

You can recover your password with the procedure you find on the Login page. You will find the link Forgot your password? next to the fields where you enter your username (email) and password.

I have a doubt regarding the Privacy Policy, who can I contact?

For any doubts regarding Privacy, contact e-mail , pec