SHIPPING AND RETURNS

Shipping is by DHL courier and costs 500 NOK. Customs charges are paid by AKU.
Waiting time for order processing and delivery is on average 5/6 working days depending on the area. Since delivery times may vary, we advise you to monitor the status by clicking on the tracking link sent in the order confirmation e-mail.

DHL will send you an e-mail confirming acceptance of the shipment. If you are registered on the DHL site, you have the possibility of changing the delivery address and possibly assigning it to a "pick-up point" in the courier's list.

If you are not satisfied with your purchase, don't worry, within a period of 14 working days from the day you receive the ordered items, you can exercise your right of withdrawal as follows:
Once you are logged in, follow the return wizard after clicking on 'request return'.
We will reply by email to your request attaching the courier label.
Once you have received the return acceptance email with the courier label make sure that:

• the product(s) are in their original condition, tags and packaging included
• a printed copy of the order or receipt is placed inside the package to facilitate and speed up the process
  Place the label on the parcel and deliver it to a DHL ServicePoint
  For countries outside the European Union: Make sure you also receive the RMA formfrom onlinestore@aku.com to affix on the parcel.
  

If you have any difficulties, please contact us with your request by writing to onlinestore@aku.com or filling in the contact form.

For countries outside the European Union, AKU charges a flat fee for shipping and customs clearance costs for returning goods. Norway: NOK 500.

We do not accept returns from countries outside the EU that do not offer the methods described above, and for a maximum of 3 kg (1 pair of shoes).

Refunds of the price of returned items shall be made by crediting the Customer's bank account or credit card within 30 days of receipt of the return. Items returned incomplete, damaged or soiled for reasons attributable to the Customer will not be refunded and will not give rise to the recognition of a credit equal to the price of the item originally ordered.
In the event that the courier label has been delivered by AKU, the refund will be deducted the amount of 500 NOK relating to the contribution of shipping costs.